Mai Profile Picture

MAI NGUYEN

SKILLS

  • Microsoft Office, especially Microsoft Excel
  • Project management
  • Product management
  • Excel VBA
  • Fast Solving numbers and data
  • Fast problem solving and learning
  • Customer Service
  • Working with Lime CRM system
  • Demo Ad Campaigns on Facebook andGoogle

LANGUAGES

  • English - Fluent
  • Vietnamese - Native
  • Finnish - Beginner
  • Swedish - Beginner

LANGUAGES

I have been familiar with and looking for opportunities to update skills of growth marketing, inbound marketing, CRM systems, and more in relation to the development of the marketing industry. Also, my strength in calculation and solving numbers enhance my acute reaction to numbers. As a marketing fresher, I always take initiative and work with bigger responsibilities.

EDUCATION

Arcada University of Applied Science | 2019 - Present

BACHELOR IN INTERNATIONAL BUSINESS

  • Major: Marketing, specialised in digital marketing
  • GPA: 4.54

Danang University of Economics | Sep 2015 - June 2019

BACHELOR IN BUSINESS ADMINISTRATION

  • Major: Financial Management
  • Graduated with Distinction Honor

PROJECTS

Wordpress Blog (https://arcadius.arcada.fi/~inbound16/)

  • Install theme and decorate blog page
  • Keep updating required plugins and content
  • Build up pillar page and cluster pages
  • Design landing page of consultation booking and call-to-action popup

Lime CRM system

  • Work as a customer-service officer managing customer database in Demo Lime CRM system
  • Manage customer relationships with 2-3 assumed entrepreneur partners - pursue successful contracts, terminate unbeneficial relationships, or extend potential ones
  • Understand and analyze the operation of CRM systems and write reports

Growth Marketing for an Assumed Fitness Center

  • Create customer persona and marketing funnel for the center
  • Design a landing page using wireframe and A/B testing
  • Promote with paid social media ads - Facebook Ads and Google Ads
  • Deploy email marketing to notify new customers of our new business and inform potential customers of upcoming promotion programs
  • Keep track of customer database with Google Analytics

The use of WooCommerce for an Ecommerce Apparel Shop

  • Develop a business idea into a complete page
  • Design the full buyer journey including all relevant subpagesfrom the product page to the payment page

WORKING EXPERIENCE

Lie Mi Restaurant| Jan 2020 - Present

  • Handle a full seating capacity of 40 customers simultaneously
  • Support restaurant daily operations: cashier, managing food-stuff inventory, manage online orders and manage customers'complaints